Email Chaos at British Firms

In a study of British businesses conducted by the enterprise content management association AIIM Europe, more than a third of the respondents said that their email systems were in "complete chaos" and had no policy or procedures for compliance issues and archiving. A mere 27% of the respondents archived their mail outside of Outlook in some kind of searchable repositiory, 16% kept printouts of important emails in files and 60% had "no widespread understanding of exactly what electronic records are and how they should be retained".

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