Jobs @ Tucows
If you're look for a job in a place with a long history and a good work environment, may I suggest Tucows? We've got some openings right now, including:
Here's the job description:
Build and maintain company websites and online web applications focusing primarily on the presentation layer using current Internet and scripting languages and Web authoring tools. Develops code using industry best practices for structure, usability and design. Responsible for ensuring code is compatible across current popular browsers. Keeps informed of the latest browser and plug-in technologies. Operates under minimal supervision.
For details, see the page for the web developer position.
Customer Service Manager
Here's the job description:
Manage a team of 9-10 Customer Service personnel responsible for dealing with a variety of Internet related end-customer issues. Support staff work 8am – 8pm seven days a week. The Customer Service Manager develops standards for Tucows technical and customer support; provides technical guidance to the staff; liaises with internal technical and business management personnel to resolve customer issues and escalates to Senior Management accordingly. Able to act as an escalation point for support staff when appropriate. This includes not only resolving issues, but also acting as the end-customer’s advocate, ensuring that the customer has the right product / service to meet their needs and requirements. Accountable for providing leadership and direction in the planning, implementation and administration of quality measurement and evaluation of vendor performance for contracted services to ensure the optimization of resource use and the continual improvement of services from a client perspective. Responsible for alerting appropriate personnel of recurring problems and / or quality deficiencies.
For details, see the page for the customer service manager position.
In addition to the job openings for Sales Engineer and Integration Engineer, we've got a job opening for the position of Business Development Manager - Americas. I've included the copy from our HR department below. If you're interested, email your resume in Word .doc format to firstname.lastname@example.org with the subject line BUSINESS DEVELOPMENT MANAGER - AMERICAS.
Tucows currently has a challenging opportunity available in our Sales Department. As a Business Development Manager – Americas, you will identify, prospect and close new business opportunities within assigned territory or industry vertical(s). You will create action plans and drive solutions forward to implementation. The successful incumbent will identify and prospect new sales opportunities; sell Tucows services and solutions to new prospects and existing customers; manage and maintain existing account base; as well as manage the administration, including the maintenance, of effective, accurate and complete CRM records.
We’re looking for a self-motivated, driven professional, with a minimum of 5 years proven experience, preferably in a channel or B2B services environment; this includes experience selling to broad audiences, from technical staff to C level executives. You have knowledge of IT-related business operations and solutions sales processes, including experience selling software solutions in an ASP environment; along with the ability to effectively prospect new sales and close new sales opportunities through. Your skills are well rounded by strong analytical, technical and organizational abilities and superior communications including excellent presentation and business writing; as well as the ability to work in a collaborative team environment. An undergraduate degree is desirable, along with previous sales training; in addition. Travel as required (approx 30%). Experience using Salesforce.com or similar CRM applications.
If you're interested in this position, please send a resume in Microsoft Word .doc format to email@example.com with BUSINESS DEVELOPMENT MANAGER - AMERICAS as the subject line.
Here's another job opening -- this one's for the position of Sales Engineer. I've included the copy from our HR department below. If you're interested, email your resume in Word .doc format to firstname.lastname@example.org with the subject line SALES ENGINEER.
We are currently seeking a Sales Engineer to function as our technical lead in developing new accounts and maintaining existing customers of Tucows services; including web hosting companies, internet service providers, web design firms, domain name resellers, telecommunications service providers and large enterprise customers.
As our Sales Engineer you will work directly with the Sales Team providing technical credibility and support for implementation initiatives including training and consultation; as well as participate in the implementation and support of new products and services.
In addition, you will resolve technical pre-sales issues; communicate technical capabilities, features and benefits of Tucows e-commerce solution; provide consultation and product expertise, resolve technical issues and support resellers through major design initiatives; assist the Training Department in the development, coordination, and delivery of technical training; maintain a high level of technical competency and knowledge across the entire range of our products and services; all while working with our Sales, Product Management, Project Management, Professional Services, Operations and Customer Support business units.
To be considered for this exciting opportunity, applicants must possess:
- A minimum of five years pre-sales, technical support and related e-business experience
- Bachelor's Degree in computer science or related discipline, or equivalent experience
- Fluency in one or more languages in addition to English is preferred
- Demonstrated ability to articulate technical information to both technical and non-technical customer audiences
- Proven experience and capability in the technical sale of complex high technology products and services, including email services
- A sound understanding of operational metrics pertaining to performance, reliability, availability, scalability, and manageability of key business systems from the reseller and end-user perspectives
- Knowledge of Perl scripting and Unix system administration
- Experience creating technical and functional documentation
- The ability to quickly understand, learn and work with new technologies
- Strong self-motivation
- Excellent verbal and written communication skills
- Excellent project management and personal time management skills
- Strong teamwork and interpersonal skills
We've got a job opening for an Integration Engineer here at Tucows. Here's a quick summary of the job position:
The successful candidate will have the challenging opportunity to work on Tucows’ vast and complex high availability system spread across multiple data centers, servers and operating systems. You’ll work with a dynamic team of Integration Engineers to develop, deploy and maintain components of a large scale hosted messaging platform. In addition, you will develop software components for our hosted messaging platform; liaise with third party suppliers in customizing applications for deployment on our high availability production environment; as well as contribute to ongoing process improvement of the SDLC.
If this sounds like the kind of work you can do, there are more details after the jump.