Speed bumps indeed...

I’ve received the odd mention in the press – usually some obscure point about an irrelevant Internet governance or technical policy issue. I never expected to get any attention from the hardcore IT press for anything of technical substance – good, bad or otherwise. Having recently assumed responsibility for managing the retail aspects of the Mailbank business portfolio, I guess all bets are off now…

Based on messages being sent out from Tucows, the migration process has hit several speedbumps.

- via ITworld.com.

Joel Shore, the author of the article, goes on to nail the source of of our problems square on the head. My planning process was rushed, which lead to corner cutting, which lead to mistakes and problems and a decreased focus on getting the quality equation just right. This lead to avoidable mea culpa’s on the retail network status page and our customer bulletins – which eventually lead to Joel’s article.

The good news is that the fixes are well underway and ahead of schedule. The bad news is that we could have used the time spent fixing these issues on more productive activities – not to mention completely avoided invoking the wrath of our customers and Joel’s unflattering attention.

Take the time to dot your i’s and cross your t’s. Your customers will thank you for it.

For some more detail on the issues we’ve run ourselves into, you can check out our customer blog where I’ll be posting some more information the steps we’re taking to improve our quality control processes over the coming days.

(speaking of QA, when I clicked on the link on the ITworld website to send a copy of the article to the folks here at Tucows, here’s the response I got from their webserver  – click the thumbnail for a full view)

Itworld-error

(originally posted at http://www.byte.org/blog/_archives/2006/9/27/2367434.html)

Comments
Post a comment
Re: Speed bumps indeed...
Joel Shore wrote:
Based on messages being sent out from Tucows, the migration process has hit several speedbumps.

The worst of it is that, after hitting the "speedbumps", the migration process was then driven into a ditch.
Post comment:
Format Type: 
  Convert newlines
  Receive comment notifications for this article
Subject: 
   
insert bold tagsinsert italic tagsinsert underline tagsinsert strikethough tagsinsert linkinsert blockquote tags
Comment: 
Comment verification:

Please enter the text you see inside the graphic to post your comment:
You are not currently logged in. If you would like your user information to be displayed with your comment, please enter your login information below.
Login information:
Username: 
Password: 
If you would like to post contact information on your comment, please enter your information into the optional fields below:
Contact information:
Name: 
URL:  example: http://yourdomain.com
Email: 
Please note: email will not be displayed on the site, only for the blog owner. If logged in, URL will only be used.